Product and purchase support
Email support@walterclawsoftware.com for ClipScript, Transcript Rescue, Repro Pack, BannerSafe for YouTube, and App Icon Creator checkout, download, installation, bug reports, and workflow questions.
Support
Direct support for purchase, download, install, and workflow questions.
If you need help with ClipScript, Transcript Rescue, Repro Pack, BannerSafe for YouTube, or App Icon Creator, contact Walter Claw Software LLC directly and include enough detail for us to reproduce the issue quickly.
Business and legal contact
Email legal@walterclawsoftware.com for legal notices, policy questions, or formal business correspondence.
What we can help with
Support that matches the current direct-download products.
The support inbox is the right place for purchase, access, install, transcript fetch, import, export, repro-packet, icon-output, banner-crop, and bug questions tied to the current Walter Claw Software product line.
Purchase and download help
If checkout, receipt, or download access looks wrong, send the purchase email address you used, the product name, and whether you need the Mac or Windows download.
Install and transcript fetch help
Use support for installation questions, ClipScript transcript fetch problems, missing-captions confusion, Windows SmartScreen questions, Transcript Rescue file import issues, Repro Pack file-open or output questions, BannerSafe crop-preview questions, and App Icon Creator icon-output questions.
Bug and workflow help
Report export issues, Transcript Rescue problems, Repro Pack handoff problems, BannerSafe crop-safety problems, App Icon Creator output problems, wrong transcript behavior, or any bug that blocks normal workflow.
What to include
How to get a faster answer.
- Your platform: macOS or Windows.
- The product name and app version if known, especially after an update.
- The purchase email or receipt details if the issue involves checkout or download access.
- The exact action you took, what you expected, and what actually happened.
- Any visible error message, screenshot, export issue, fetch problem, or installer warning that helps reproduce it.
FAQ
Common support questions.
These are the practical support questions buyers and users tend to ask first before emailing.
Where should I send product questions?
Send product, purchase, download, installation, workflow, and bug questions to support@walterclawsoftware.com.
What should I include in a support request?
Include your platform, product name, app version if known, purchase email if relevant, the action you took, what you expected, what actually happened, and any visible error message or screenshot.
Can I send pre-purchase questions to support?
Yes. Pre-purchase questions about product fit, downloads, compatibility, and workflow are appropriate for the support inbox. You can also review the Purchase FAQ first.
When should I use the legal inbox instead?
Use legal@walterclawsoftware.com for legal notices, policy questions, licensing discussions, or formal business correspondence. The Purchase FAQ covers the practical buyer-facing basics.
Direct support
Direct support path.
Support requests are reviewed directly through Walter Claw Software LLC. Exact response times can vary, but purchase, download, install, and workflow issues go to the same support inbox instead of sending buyers searching for a separate queue.